Are there any smoking areas in the hotel?

Smoking is only allowed in balconies or terraces (smoking areas).

Does the hotel have its own parking?

For more information about parking please check the hotel’s website.

Can I leave my luggage in the hotel before check-in and after check-out?

Yes. All our hotels have room for storing luggage before check-in and after check-out.

Is the parking paid? What is the value?

Parking is paid. It has a fixed cost of 15€ each night and by car. In case of meeting or other events there is a special rate of 10€/car.

Are pets allowed in the hotel?

Yes. 2 pets are allowed per room with a maximum weight of 20kg. The cost is €25 per night, per pet. A deposit of €100.00 is charged to cover any damages that may occur to the room.

Does the hotel have meeting rooms?

The hotel has 6 meeting rooms.

Does the hotel have wedding services?

No, the hotel does not have wedding services.

Is there any lift?

There are 2 lifts for guests only.

Are there any chargers for electric cars?

There are two eletric chargers available. One exclusive for Teslas and one universal.

Is there any Wi-fi service in the hotel (including rooms)?

Yes, there is wi-fi service in the entire hotel.

Does the hotel have lobby and public spaces ?

Yes, the hotel does have lobby and public spaces.

Does the hotel have laundry and ironing service?

Yes, this service is paid.

Which activities can be booked in the reception?

In the reception it is possible to book: Tours, dinners/ lunches, sightseeing and extreme activities such as skydiving ( subject to availability of external companies).

 

 

What are the Points of Interest in the hotel area?

You can obtain this information through our Points of Interest page, and through our Concierge APP that will be at the hotel (APP not available yet).

How can I go to the beach?

It is possible to go to the beach by train, bus or metro.

How can I go to the city centre?

It is possible to go to the city centre by train, bus or metro.

What is the main rate to the airport and hotel?

The main rate by taxi is 12 euros.

Are the rates presented per person or per room?

The rates are presented per room.

What are the payment methods for reservation made through our website?

The payment methods for reservations through our website are: Direct payment at the hotel or debit in credit card.

Is the city tax charged?

Yes it is, and it’s not included. Should be paid during the guest’s stay. The value is 2€ per person/night, until the maximum of 7 nights in a row per person/stay.

By what age children do not pay?

Children do not pay until 3 years old (included).

Is a credit card needed to make a reservation?

If it is booked online, yes. If it is booked directly with the hotel, there are other options.

What are the available payment methods?

The payment methods available are: Cash or credit card.

Can I pay with my company’s credit card?

Yes, as long as the credit card legitimacy can be proven.

Is it possible to request a bill in my company’s name?

Yes, it is possible to request a bill in a company’s name.

Is there any rooms for guest with reduced mobility?

Rooms for guests with reduced mobility are available. Our employees are always ready to help you.

Do rooms have minibar?

Yes, rooms do have minibar.

Are there any connecting rooms?

Yes, there are connecting rooms.

Is it possible to request extra pillows and sheets?

Yes, it is possible to request extra pillows and sheets.

Does the hotel have room service? What is the schedule?

Yes. The hotel does have room service between 11h00 – 23h00.

Is it possible to include romantic decoration in the room? What is the cost?

Yes. To check prices please ask the hotel directly.

Do rooms have balcony?

No, rooms do not have balcony.

Which are the different types of room available in the hotel?

The different types of room available are: meliá room, premium expo view, premium river view and family.

Do rooms have carpet?

No, rooms do not have carpet.

Do rooms have air-conditioning?

Yes, rooms do have air-conditioning.

Is there any wake-up call service in the hotel?

Yes, there are a wake-up call service in the hotel.

Are rooms soundproof?

Yes, rooms are soundproof.

Do rooms have shower and/or tub?

The two options are available.

What is the check-in schedule?

Check-in opens at 14h. For early check-in, guests should contact the hotel to check availability. Additional costs might be added. It’s possible to relax while enjoying our services : pools, bar, restaurant and welness centre.

What is the check-out schedule?

The check-out is made until 12h. For late check-out, guests should contact the hotel to consult availability. Additional costs might be added. In case it is part of a campaign, late check-out conditions are not ruled by this procedure.

Late check-in. Is it possible to do check-in until what time?

Through the reservation’s guarantee , the check-in can be done anytime.

Is the reception open 24h?

Yes, the reception is open 24h.

Which languages are spoken in the reception?

In the reception we speak portuguese, french, english and spanish.

Is it possible to send my CV to join the hotel’s team?

Yes. Please send to recrutamento@hotihoteis.com.

How to book directly with the hotel?

Reservations can be made through the online booking engine. As an alternative, you can contact through e-mail (res.mlo@meliaportugal.com) or telephone (+351 218 930 013).

How to cancel or change a reservation made through our website?

Reservations can be canceled/modified through the online booking engine. As an alternative, you can contact through e-mail (res.mlo@meliaportugal.com) or telephone (+351 218 930 013).

How to reserve a crib/extra bed?

Directly with the hotel through telephone or e-mail.

What is the best time to be in the hotel for summer vacation?

Between July and September.

How should I guarantee a room with a single bed or a double bed?

The hotel can not guarantee a type of bed. Please indicate your preferences while booking or by refering it in time with the hotel.

How to do a group reservation?

Through e-mail (gr.tor@meliaportugal.com) or telephone +351 218 930 017.

How to guarantee a room in a higher floor?

The hotel can not guarantee a specific floor. Please indicate your preferences while booking or by refering it in time with the hotel.

What are the advantages of booking directly through the hotel’s website?

The best advantage of booking directly through the hotel’s website is that you have the best available rate.

Is it possible to do a pre-check-in?

Yes. After making the reservation, we will send you an email with instructions of how to proceed with the pre-check-in 7 days before your stay and also 3 days before. You can fill in your details and avoid wasting time when you arrive at the hotel.

What is the breakfast’s schedule?

Between 7h and 10h30 during weekdays and between 7h and 11h during weekends. There is also a coffee station prepared from 3 hours to correspond to the guest’s needs.

What is the restaurant’s schedule?

Lunch: 12h30 – 15h; Dinner: 19h30 – 22h30.

Does breakfast have gluten-free products?

Yes, breakfast does have gluten-free products.

What are the available menús and what are the different types of cuisine?

International cuisine. There are different menus available starting from 12€.

Does breakfast have lactose-free milk?

Yes, breakfast does have lactose-free milk.