Are there any smoking areas in the hotel?

Smoking is only allowed in balconies or terraces (smoking areas).

Does the hotel have its own parking?

For more information about parking please check the hotel’s website.

Can I leave my luggage in the hotel before check-in and after check-out?

Yes. All our hotels have room for storing luggage before check-in and after check-out.

Is the parking paid? What is the value?

Parking is paid. It has a fixed cost of 15€ each night and by car. In case of meeting or other events there is a special rate of 10€/car.

Is it possible to book parking in advance to guarantee it?

We do not make car park reservations.

Are pets allowed in the hotel?

Yes. 2 pets are allowed per room with a maximum weight of 20kg. The cost is €25 per night, per pet. A deposit of €100.00 is charged to cover any damages that may occur to the room.

Does the hotel have meeting rooms?

The hotel has 6 meeting rooms.

Does the hotel have wedding services?

No, the hotel does not have wedding services.

Is there any lift?

There are 2 lifts for guests only.

Are there any chargers for electric cars?

There are two eletric chargers available.

Is there any Wi-fi service in the hotel (including rooms)?

Yes, there is wi-fi service in the entire hotel.

Does the hotel have lobby and public spaces?

Yes, the hotel does have lobby and public spaces.

Does the hotel have laundry and ironing service?

Yes, this service is paid.

Which activities can be booked in the reception?

In the reception it is possible to book: Tours, dinners/ lunches, sightseeing and extreme activities such as skydiving ( subject to availability of external companies).

Is there a babysitting service?

Yes, if requested at the time of booking and subject to availability.

How does lost property work?

You should send us an e-mail to melia.oriente@meliaportugal.com describing the lost item, and when it was with us at our hotel. We will reply via the same channel.

I would like to be notified via email about promotions and special offers, what should I do?

Join the Meliarewards programme which is free and authorise the sending of information.

Does the hotel have a loyalty programme?

Yes, Meliá hotels have the Meliá Rewards programme. You can find more information at this link: https://www.melia.com/en/meliarewards.

Where can I find information about other hotels in the group?

You can find information about more hotels of the Hoti Hoteis brand here: https://www.hotihoteis.com/hotel-portfolio/.

 

 

What are the Points of Interest in the hotel area?

You can obtain this information through our Points of Interest page, and through our Concierge APP that will be at the hotel (APP not available yet).

How can I go to the beach?

It is possible to go to the beach by train, bus or metro.

How can I go to the city centre?

It is possible to go to the city centre by train, bus or metro.

What is the main rate to the airport and hotel?

The main rate by taxi is 12 euros.

Are the rates presented per person or per room?

The rates are presented per room.

What are the payment methods for reservation made through our website?

The payment methods for reservations through our website are: Direct payment at the hotel or debit in credit card.

Is the city tax charged?

Yes it is, and it’s not included. Should be paid during the guest’s stay. The value is 2€ per person/night, until the maximum of 7 nights in a row per person/stay.

By what age children do not pay?

Children do not pay until 3 years old (included).

Is a credit card needed to make a reservation?

If it is booked online, yes. If it is booked directly with the hotel, there are other options.

What are the available payment methods?

The payment methods available are: Cash or credit card.

Can I pay with my company’s credit card?

Yes, as long as the credit card legitimacy can be proven.

Is it possible to request a bill in my company’s name?

Yes, it is possible to request a bill in a company’s name.

What is included in the reservation price?

Check at the time of booking what each rate includes. The room and the services accessible to guests are always included in the rate. It might include breakfast and meals too.

Do I have to pay tax on the rates shown?

The prices shown on our website already include VAT.

Is breakfast included in the price?

We have rates with breakfast included and rates without breakfast. Please check the rate you want when booking.

If I book with a credit card, when is the amount withdrawn?

If it is through the website, the amount can be withdrawn at the time of booking.

Can I pay at the hotel with a different card than the one I made the reservation with?

If payment is to be made at the time of check-in, it must be made with the same card with which you made the booking.

Can I benefit from an online rate by booking directly with the reservations department?

No.

I didn’t receive my receipt, what should I do?

After your stay, the invoice will be sent to your e-mail address if you request it at check-in.

 

Is there any rooms for guest with reduced mobility?

Rooms for guests with reduced mobility are available. Our employees are always ready to help you.

Do rooms have minibar?

Yes, rooms do have minibar.

Are there any connecting rooms?

Yes, there are connecting rooms.

Is it possible to request extra pillows and sheets?

Yes, it is possible to request extra pillows and sheets.

Does the hotel have room service? What is the schedule?

Yes. The hotel does have room service between 11h00 – 23h00.

Is it possible to include romantic decoration in the room? What is the cost?

Yes. To check prices please ask the hotel directly.

Do rooms have balcony?

No, rooms do not have balcony.

Which are the different types of room available in the hotel?

The different types of room available are: meliá room, premium expo view, premium river view and family.

Do rooms have carpet?

No, rooms do not have carpet.

Do rooms have air-conditioning?

Yes, rooms do have air-conditioning.

Is there any wake-up call service in the hotel?

Yes, there are a wake-up call service in the hotel.

Are rooms soundproof?

Yes, rooms are soundproof.

Do rooms have shower and/or tub?

The two options are available.

Are the televisions in the rooms Smart TV?

Yes.

Do the rooms have a hairdryer?

Yes.

What amenities (shower cap, shampoo, etc) are provided in the room?

Amenities from the Rituals range (shampoo, shower gel, body cream, shower cap, liquid soap). In addition to the amenities present in the room, you can request others on request, such as toothbrush and toothpaste, Feminine Kit, shaving kit, shower cap, among others.

What is the check-in schedule?

Check-in opens at 14h. For early check-in, guests should contact the hotel to check availability. Additional costs might be added. It’s possible to relax while enjoying our services : pools, bar, restaurant and welness centre.

What is the check-out schedule?

The check-out is made until 12h. For late check-out, guests should contact the hotel to consult availability. Additional costs might be added. In case it is part of a campaign, late check-out conditions are not ruled by this procedure.

Late check-in. Is it possible to do check-in until what time?

Through the reservation’s guarantee , the check-in can be done anytime.

Is the reception open 24h?

Yes, the reception is open 24h.

Which languages are spoken in the reception?

In the reception we speak portuguese, french, english and spanish.

What documents are required for check-in?

ID card or passport for all guests. Please pay attention to expiry dates.

If I am allergic to an ingredient, when and where do I inform?

You must inform us at the time of booking and be sure to inform the staff member of your allergy whenever you consume something at the hotel.

Is it possible to send my CV to join the hotel’s team?

Yes. Please send to recrutamento@hotihoteis.com.

How to book directly with the hotel?

Reservations can be made through the online booking engine. As an alternative, you can contact through e-mail (res.mlo@meliaportugal.com) or telephone (+351 218 930 013).

How to cancel or change a reservation made through our website?

Reservations can be canceled/modified through the online booking engine. As an alternative, you can contact through e-mail (res.mlo@meliaportugal.com) or telephone (+351 218 930 013).

How to reserve a crib/extra bed?

Directly with the hotel through telephone or e-mail.

What is the best time to be in the hotel for summer vacation?

Between July and September.

How should I guarantee a room with a single bed or a double bed?

The hotel can not guarantee a type of bed. Please indicate your preferences while booking or by refering it in time with the hotel.

How to do a group reservation?

Through e-mail (gr.tor@meliaportugal.com) or telephone +351 218 930 017.

How to guarantee a room in a higher floor?

The hotel can not guarantee a specific floor. Please indicate your preferences while booking or by refering it in time with the hotel.

What are the advantages of booking directly through the hotel’s website?

The best advantage of booking directly through the hotel’s website is that you have the best available rate.

Is it possible to do a pre-check-in?

Yes. After making the reservation, we will send you an email with instructions of how to proceed with the pre-check-in 7 days before your stay and also 3 days before. You can fill in your details and avoid wasting time when you arrive at the hotel.

What is full board? What about half board?

Full board includes, in addition to breakfast, two meals a day (lunch and dinner). Half board includes only one more meal per day, usually dinner, in addition to breakfast. Drinks are not included.

If I book online can I make changes with the hotel by phone?

No. Any changes to the booking must be made directly with the organisation you used to make the booking.

How can I access the current campaigns?

On our website you will find the current campaigns. Check the link: https://www.melialisboaoriente.com/pt-pt/ofertas/.

What does non-cancellable mean?

It means that the hotel reserves the right to charge the amount of the reservation in case of no-show and that it does not accept cancellation or change of dates.

What does refundable rate mean?

This means that the hotel will refund the amount paid if the reservation is cancelled within the time limits and conditions presented at the time of booking.

What does non-refundable rate mean?

It means that after making, confirming and paying for the reservation, the amount will not be refunded in case of cancellation nor will it be possible to change the reservation.

How do I book a cot/extra bed? Is there an extra cost?

Please ask at the time of booking, or at reception afterwards. The extra bed has an extra cost, the cot is placed free of charge upon prior request at the time of booking.

Can I book more than one room?

Yes.

How can I make a booking for events or meetings?

By emailing gr.oriente@meliaportugal.com or calling +218 930 017.

Can I book a room on the same day?

Yes, subject to availability.

Can I change the hotel booked?

No. Only by cancelling the reservation and rebooking to the desired hotel.

If I do not turn up at the hotel on the date of my stay without prior notice, will I be charged the full amount of the stay?

It depends on the rate and the conditions presented and informed at the time of booking. Generally, for cancellable rates, only the first night is charged, and for non-cancellable rates, the entire stay is charged. However, always check the conditions of your booking.

Is it safe to make a booking on the website?

Our website is secure, always make sure you are on our website.

What is the breakfast’s schedule?

Between 7h and 10h30 during weekdays and between 7h and 11h during weekends. There is also a coffee station prepared from 3 hours to correspond to the guest’s needs.

What is the restaurant’s schedule?

Lunch: 12h30 – 15h; Dinner: 19h30 – 22h30.

Does breakfast have gluten-free products?

Yes, breakfast does have gluten-free products.

What are the available menús and what are the different types of cuisine?

International cuisine. There are different menus available starting from 12€.

Does breakfast have lactose-free milk?

Yes, breakfast does have lactose-free milk.

Can I use the restaurant’s services without staying there?

Yes.

Does the restaurant have vegetarian options? And vegan?

We always have vegetarian options. For vegans please ask in advance and consult our service staff.