Hotel
Are there any smoking areas in the hotel?
Smoking is only allowed in balconies or terraces (smoking areas).
Does the hotel have its own parking?
For more information about parking please check the hotel’s website.
Can I leave my luggage in the hotel before check-in and after check-out?
Yes. All our hotels have room for storing luggage before check-in and after check-out.
Is the parking paid? What is the value?
Parking is paid. It has a fixed cost of 15€ each night and by car. In case of meeting or other events there is a special rate of 10€/car.
Is it possible to book parking in advance to guarantee it?
We do not make car park reservations.
Are pets allowed in the hotel?
Yes. 2 pets are allowed per room with a maximum weight of 20kg. The cost is €25 per night, per pet. A deposit of €100.00 is charged to cover any damages that may occur to the room.
Does the hotel have meeting rooms?
The hotel has 6 meeting rooms.
Does the hotel have wedding services?
No, the hotel does not have wedding services.
Is there any lift?
There are 2 lifts for guests only.
Are there any chargers for electric cars?
There are two eletric chargers available.
Is there any Wi-fi service in the hotel (including rooms)?
Yes, there is wi-fi service in the entire hotel.
Does the hotel have lobby and public spaces?
Yes, the hotel does have lobby and public spaces.
Does the hotel have laundry and ironing service?
Yes, this service is paid.
Which activities can be booked in the reception?
In the reception it is possible to book: Tours, dinners/ lunches, sightseeing and extreme activities such as skydiving ( subject to availability of external companies).
Is there a babysitting service?
Yes, if requested at the time of booking and subject to availability.
How does lost property work?
You should send us an e-mail to melia.oriente@meliaportugal.com describing the lost item, and when it was with us at our hotel. We will reply via the same channel.
I would like to be notified via email about promotions and special offers, what should I do?
Join the Meliarewards programme which is free and authorise the sending of information.
Does the hotel have a loyalty programme?
Yes, Meliá hotels have the Meliá Rewards programme. You can find more information at this link: https://www.melia.com/en/meliarewards.
Where can I find information about other hotels in the group?
You can find information about more hotels of the Hoti Hoteis brand here: https://www.hotihoteis.com/hotel-portfolio/.