Are the rates presented per person or per room?
The rates are presented per room.
What are the payment methods for reservation made through our website?
The payment methods for reservations through our website are: Direct payment at the hotel or debit in credit card.
Is the city tax charged?
Yes it is, and it’s not included. Should be paid during the guest’s stay. The value is 2€ per person/night, until the maximum of 7 nights in a row per person/stay.
By what age children do not pay?
Children do not pay until 3 years old (included).
Is a credit card needed to make a reservation?
If it is booked online, yes. If it is booked directly with the hotel, there are other options.
What are the available payment methods?
The payment methods available are: Cash or credit card.
Can I pay with my company’s credit card?
Yes, as long as the credit card legitimacy can be proven.
Is it possible to request a bill in my company’s name?
Yes, it is possible to request a bill in a company’s name.
What is included in the reservation price?
Check at the time of booking what each rate includes. The room and the services accessible to guests are always included in the rate. It might include breakfast and meals too.
Do I have to pay tax on the rates shown?
The prices shown on our website already include VAT.
Is breakfast included in the price?
We have rates with breakfast included and rates without breakfast. Please check the rate you want when booking.
If I book with a credit card, when is the amount withdrawn?
If it is through the website, the amount can be withdrawn at the time of booking.
Can I pay at the hotel with a different card than the one I made the reservation with?
If payment is to be made at the time of check-in, it must be made with the same card with which you made the booking.
Can I benefit from an online rate by booking directly with the reservations department?
I didn’t receive my receipt, what should I do?
After your stay, the invoice will be sent to your e-mail address if you request it at check-in.