Reservation
How to book directly with the hotel?
Reservations can be made through the online booking engine. As an alternative, you can contact through e-mail (res.mlo@meliaportugal.com) or telephone (+351 218 930 013).
How to cancel or change a reservation made through our website?
Reservations can be canceled/modified through the online booking engine. As an alternative, you can contact through e-mail (res.mlo@meliaportugal.com) or telephone (+351 218 930 013).
How to reserve a crib/extra bed?
Directly with the hotel through telephone or e-mail.
What is the best time to be in the hotel for summer vacation?
Between July and September.
How should I guarantee a room with a single bed or a double bed?
The hotel can not guarantee a type of bed. Please indicate your preferences while booking or by refering it in time with the hotel.
How to do a group reservation?
Through e-mail (gr.tor@meliaportugal.com) or telephone +351 218 930 017.
How to guarantee a room in a higher floor?
The hotel can not guarantee a specific floor. Please indicate your preferences while booking or by refering it in time with the hotel.
What are the advantages of booking directly through the hotel’s website?
The best advantage of booking directly through the hotel’s website is that you have the best available rate.
Is it possible to do a pre-check-in?
Yes. After making the reservation, we will send you an email with instructions of how to proceed with the pre-check-in 7 days before your stay and also 3 days before. You can fill in your details and avoid wasting time when you arrive at the hotel.
What is full board? What about half board?
Full board includes, in addition to breakfast, two meals a day (lunch and dinner). Half board includes only one more meal per day, usually dinner, in addition to breakfast. Drinks are not included.
If I book online can I make changes with the hotel by phone?
No. Any changes to the booking must be made directly with the organisation you used to make the booking.
How can I access the current campaigns?
On our website you will find the current campaigns. Check the link: https://www.melialisboaoriente.com/pt-pt/ofertas/.
What does non-cancellable mean?
It means that the hotel reserves the right to charge the amount of the reservation in case of no-show and that it does not accept cancellation or change of dates.
What does refundable rate mean?
This means that the hotel will refund the amount paid if the reservation is cancelled within the time limits and conditions presented at the time of booking.
What does non-refundable rate mean?
It means that after making, confirming and paying for the reservation, the amount will not be refunded in case of cancellation nor will it be possible to change the reservation.
How do I book a cot/extra bed? Is there an extra cost?
Please ask at the time of booking, or at reception afterwards. The extra bed has an extra cost, the cot is placed free of charge upon prior request at the time of booking.
Can I book more than one room?
Yes.
How can I make a booking for events or meetings?
By emailing gr.oriente@meliaportugal.com or calling +218 930 017.
Can I book a room on the same day?
Yes, subject to availability.
Can I change the hotel booked?
No. Only by cancelling the reservation and rebooking to the desired hotel.
If I do not turn up at the hotel on the date of my stay without prior notice, will I be charged the full amount of the stay?
It depends on the rate and the conditions presented and informed at the time of booking. Generally, for cancellable rates, only the first night is charged, and for non-cancellable rates, the entire stay is charged. However, always check the conditions of your booking.
Is it safe to make a booking on the website?
Our website is secure, always make sure you are on our website.