Reservation
How to book directly with the hotel?
Reservations can be made through the online booking engine. As an alternative, you can contact through e-mail (res.mlo@meliaportugal.com) or telephone (+351 218 930 013).
How to cancel or change a reservation made through our website?
Reservations can be canceled/modified through the online booking engine. As an alternative, you can contact through e-mail (res.mlo@meliaportugal.com) or telephone (+351 218 930 013).
How to reserve a crib/extra bed?
Directly with the hotel through telephone or e-mail.
What is the best time to be in the hotel for summer vacation?
Between July and September.
How should I guarantee a room with a single bed or a double bed?
The hotel can not guarantee a type of bed. Please indicate your preferences while booking or by refering it in time with the hotel.
How to do a group reservation?
Through e-mail (gr.tor@meliaportugal.com) or telephone +351 218 930 017.
How to guarantee a room in a higher floor?
The hotel can not guarantee a specific floor. Please indicate your preferences while booking or by refering it in time with the hotel.
What are the advantages of booking directly through the hotel’s website?
The best advantage of booking directly through the hotel’s website is that you have the best available rate.
Is it possible to do a pre-check-in?
Yes. After making the reservation, we will send you an email with instructions of how to proceed with the pre-check-in 7 days before your stay and also 3 days before. You can fill in your details and avoid wasting time when you arrive at the hotel.